I spoke to the customer service desk last week and one of the "managers" at "meet the managers" on Tuesday, about the fantastic charade that must take place every time I come to a ticket barrier.
Apparently smartcards are not available for annual ticket holders with destinations that are not "short hop" (or some other hop like that) but that they realise that such tickets are not going to work in the machines. They said that the software had been changed to accept more tickets, but that they were informing their staff that they were to let annual ticket holders with valid tickets through, without trying the tickets.
Yesterday, I had to drive, but this morning in Heuston, there was only one ticket checker, who was dealing with an inbound train. As I had 3 minutes to catch my train I waved my card at him, but no, the charade had to happen again. The staff member told me that he hadn't been told anything.
Maybe Irish Rail ticket checkers need to "meet the management."
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