Originally Posted by MrX
1) The train borded slightly late due. While the platform announcements didn't explain why, they did keep explaining that bording was slightly delayed and apologised. The ticket checker speeded things along by pre-checking all of the tickets in the queue. When the train did pull up, he simply opened the barriers and people rapidly boarded without any delay.
2) The dining car had a "technical problem with the boiler" ... however, the dining car person came on the intercom and she announced that she would be unable to serve tea/coffe/hot drinks due to a fault with the water boiler. I thought that this was quite reasonable as it saved people who wanted tea/coffee a long trip up the train.
Wow, that sounds like a railway company with an actual ethos of customer service was running that train. I'm surprised and gladdened to hear that.