[Mark Gleeson]

The question here really, is how long do you hold the Cork train for? 5, 10, 15 minutes when do you stop? Of course if the Tralee train was still broken at the time the Cork train arrived in Mallow, there was no idea when it might arrive

Had the Tralee train been under 20 minutes late the connection would almost certainly been held, resulting in a 10 minute delay to the Cork train

If you hold the Cork train for more than 15 minutes you cause a massive ripple effect the whole way to Heuston resulting in delays to multiple trains leaving potentially many thousands late, given the Cork train was the 14:30 Cork Dublin this is especially true since it works the 18:00 back to Cork, every evening train out of Heuston would have been delayed if that leaves late

The sad fact there is a cold logical machine which makes the decision, whichever choice results in the least delay which on average is the best for all passengers

The root issue here is the fact the train broke down, addressing that will pay much greater dividends, we don't want to reach the point where there is need to know what the connection policy is since the trains are always ontime

You are entitled to 50% refund on the journey, getting further delayed en route is plain unfortunate