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Unread 13-01-2008, 09:10   #49
Rashers
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Join Date: Dec 2005
Posts: 431
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Quote:
Originally Posted by Colm Donoghue View Post
We're fairly quick to criticise the poor staff in Irish rail so when all three staff you deal with on one night are polite and friendly, it should be noted.
I agree. However, there seems to be, and always has been IMO, huge issues with the management of customer service types issues within Irish Rail. I would be first to blame the drivers and station staff for leaving us without information during service delays.
However, I have a feeling the real issue might be within CTC, who simply tell no one what is happening. I complained a few years ago to the Northern Suburban line office about why CTC refuse to make any platform announcements. My complaint was noted. Nothing changed. No one in CTC seems to care, and Irish Rail senior management have absolutely no interest in dealing with this basic issue. If they did care, they would have sorted it by now. Rant over!
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