I was delayed several hours during the snow in 2009 or 2010, with frozen toilets and two changes of train on Dublin-Cork, and was offered a drink and food by the server, no formal announcement.
It seems there may be Customer Charter Audits happening.
What do people thing about the passenger obligations included in the charter? Should they be there?
Do you prefer being called a "customer" or "passenger"?
What do people think of:
* The use of 1850 and similar phone numbers?
* Call centre opening hours of Monday to Friday: 08.30 to 18.00 hrs. excluding public holidays.
* Descriptions used of people who have reduced mobility and services aimed at them?
* How planned disruption is advertised?
* The presence or absence of staff at appropriate times?
* The presentation of staff?
* Measurement of performance and publication of results? Currently 68 days out of date.
* Level of discounts / cash compensation offered for delays / failure to provide service?
Questions:
* Do all non-DART trains have baby changing facilities?
* Do all Cork-Cobh/Midleton stations have validators for Leap Card?
Other charters (Ireland):
https://www.dublinbus.ie/About-Us/Customer-Charter/
http://www.buseireann.ie/inner.php?id=374
http://www.translink.co.uk/Corporate...ngers-Charter/
http://www.translink.co.uk/Documents...2020120514.pdf