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Unread 27-08-2009, 17:01   #9
Colm Moore
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Join Date: Dec 2006
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Originally Posted by MOH View Post
That's something I'd been wondering about. I'm not directly affected on my main commute. However, I would go out past Malahide sometimes, and that's a part of the servie which I have paid for which Irish Rail are now in no position to deliver. So I don't see what right they have to start looking for letters of explanation - if I now decide that the value of my ticket is now not worth it because of that missing element of the service, and I want a refund, that's my business.
I think the letter you send them is merely to explain "service not available, want refund" so as to distinguish if from "ticket found, don't know who owns it" and "moving to Australia, would like balance of ticket refunded" letters.
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