Put it down in writting send it in to customer complaints (you might get a suprise)
State clearly that you will take it further unless
A) Full refund of your ticket
B) Written apology
Wait 2 weeks, send it to
Steve Murphy
Manager Southern and Western
Iarnród Éireann
Heuston Station
Dublin 8
To be fair Steve is one of the few IE managers who will accept and admit the fallings in the system
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