Tram and metro is a different ball game, typically you have no choice its either platform 1 or 2 doesn't matter all the trains are going to the same places
When you throw in long distance to multiple different destinations things get very confusing and then you have issues of controlling who gets to the platform.
Connolly has the old suburban entrance which is frequently used as a dedicated entrance for special services. Heuston has its secondary concourse.
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