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MOH · 23-02-2007, 13:11

I complained about it before when it failed to list a train I could have caught.
I arrived at the station just in time to see it pulled out.

I got the following e-mail back:

"I would like to apologise for the mistake on Dartxt this morning. This information comes directly from the Customer Information System (CIS) which is kept up to date by train movements. Unfortunately when there is a short unexpected stoppage the CIS has to be manipulated manually and where a system requires intervention mistakes can happen.
There was an incident that occurred at 9.30 this morning which effectively rendered the information that you requested at 9.25 useless. I would like to apologise for this and I will forward your refund application to O2.
Regards"

Given that I hadn't given them my mobile number, I don't see how they were going to refund me.

23-02-2007, 13:11	#6
MOH Really Regular Poster Join Date: Nov 2006 Posts: 372	I complained about it before when it failed to list a train I could have caught. I arrived at the station just in time to see it pulled out. I got the following e-mail back: "I would like to apologise for the mistake on Dartxt this morning. This information comes directly from the Customer Information System (CIS) which is kept up to date by train movements. Unfortunately when there is a short unexpected stoppage the CIS has to be manipulated manually and where a system requires intervention mistakes can happen. There was an incident that occurred at 9.30 this morning which effectively rendered the information that you requested at 9.25 useless. I would like to apologise for this and I will forward your refund application to O2. Regards" Given that I hadn't given them my mobile number, I don't see how they were going to refund me.