Allegedly there is a new customer service office in Heuston, can't confirm its existance but that said it has staff that I can confirm
Odds on you will get a bull**** response, the last paragraph will contain some yap about investment, who cares you where on the most modern train in the country from the recently rebuilt Heuston station. So be clear about the fact it was the new train that went wrong
This is normally a two pronged game, first port of call is Customer Services, InterCity, Connolly Station, Dublin 1. If you don't hear back within 14 days I have another address which works its more fun to send two letters since they then have to find the first one
And the fact IE have already read this thread means you probably will be dealt with quickly that said expect to be told it didn't happen and you are dreaming
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