Mark's spot on. The ride's not perfect, but neither are the tracks! Joe Public, and I include myself in that, are very impressed with the train and really couldn't care less about the ride. It's more than acceptable and certainly smooth enough to write, eat, use your laptop in comfort.
Personally, I found it a lot easier to walk along the CDE.. The MK3s can throw you off balance now and then.
The only time I saw members of the public getting worried about ride quality was on a MK2 some years ago. It went into some kind of a strange and rather disconcerting vibration. It was enough to cause everyone to get up and leave the coach. I think it had some serious suspension problem.
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