Quote:
Originally Posted by James Howard
I did this and was rewarded with a recorded announcement saying that the number was a general customer-service number and to ring back after 9:30 AM on Monday.
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That's a useful number they've got there
Bit of a ridiculous situation you ended up in James, and I've been in a similar one once or twice. I mean had you pulled the chord and the train stopped they might have gotten worse. In circumstances like this ringing such a number discreetly would have been ideal, if it actually connected to someone! Most incidences like this probably happen outside of office hours so this number sounds a bit redundant to me.
I know Mark had said previously that the driver will get the nearest security camera and decide to stop or not etc etc, but in a situation such as this you wouldn't pull the chord right beside the troublemakers or god knows what will happen. Instead you'll pull the next cord you see either at the other end of the carriage or the next carriage, so when the driver get's his CCTV camera all he see's is you pulling the chord and no emergency or troublemakers
I know staffing is an issue, but surely it can't be that hard for Irish Rail to have someone answer a phone outside of office hours?