Great that I found this forum! My girlfriend has tried to topup her smartcard twice in the last week using chip and pin. On both occasions (in different stations) the money was taken from her bank account but not credited to the smartcard.
Seems IR haven't bothered to fully test chip and pin transactions.
The helpful suggestion from customer service was "have you tried topping up online", completely disregarding the fact that my girlfriend was down money already without getting topped up.
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