Best bet is to call the call centre number and ask to cancel and they will refund you 80% of the price provided you cancel at least a day before travel, 50% if cancelled on day of travel before departure
They most likely will ask you to post the tickets back to them as well to prove the journey was not taken
The ability to change a booking online is something we will be raising with Irish Rail when they replace the current booking system
If you need to change to a different train on the same day there is a process which may require a surcharge depending on the train and price paid
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