There are known issues with the tickets. An IÉ-issued annual ticket (that is, one with a photo printed onto it rather than a separate ID card) that no longer operates the barriers can be replaced on the spot at the annual ticket office near Connolly Station or the suburban office in Pearse Station, or alternatively you can fill in a form at any staffed booking office in the Dublin suburban area and they will send out a replacement ticket to that office within a week or two.
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