From my limited experience, HJ&D is a terrible station. The ticket office always seems to be closed, there never seems to be any staff, it's not obvious which platform you should use, the TV showing arrival times and platforms is always broken and it's not obvious how to get out of it.
They still can't manage to get the 17A to start and terminate in the car park, preferring instead to keep it hidden and considering how often passengers are dumped there when something goes wrong, there is no area map and no directions where to go to get a bus.
Also it's a dump and feels like a prison but I wouldn't mind that so much.
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