Thanks for the feedback. I wanted 2 first class singles, I paid €174, and got what I regard as a lousy degree of flexibility in return. I am aware that the possibility of using standard class on another train was allowed, but the risk of not having a seat on a Sunday evening was unacceptable to the people involved.
I take the point about e-mailed tickets not being verifiable at the electronic barriers (but does it have to be that way?). What I find totally unacceptable is the absence of an on-line re-booking feature: key in your details and re-book, charge a fee, especially if the ticket is a discount one, but the present situation is unacceptable.
A colleague who travels a lot could not believe how inflexible and customer unfriendly the whole thing was. Mick O'Leary must be disappointed: he has lost the prize for worst customer service!
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