Our only concern is the ticketing and booking office situation. You should come face to face with a person at least once during a journey. Thats critical for revenue collection
We have plenty of examples of how it is done elsewhere, we know its possible to deliver a better service in fact at lower cost than current.
Problem is Irish Rail are doing the lazy thing of slash and burn, instead of properly looking at the service how can it be made better the plan must be a combination of improving the service to gain additional revenue and doing things in a more intelligent manner to save money
With a combination of extra services, new routes and so on I don't see a need for a mass cull of staffing numbers, sure there will be a need to trim a number of jobs indeed a opportunity to remove those who fail to show a customer focus.
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