hi, i recently got my annuel ticket exchanged because it stopped working, however my replacement ticket has stopped working this week too. I suspected it might be because i've been keeping the ticket in my back pocket with my ATM card, credit card etc and something is wiping the magnetic strip or the ink is smudging and damaging it but it's anyone's guess.
The replacement form is available at Irish Rail's travel office on Abbey Street beside the Luas stop/Wynn's Hotel. It's an orange form which is displayed on the front counter along with other claims forms. I have one which i'll try to scan at the weekend and post it here. Once you fill in the form you pick up the phone and the sales person on the other end of the line will bring down your replacement ticket. If you ask at the Dart station about this they'll just tell you to go into Abbey Street.
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