I've noticed that the machines with the new software are very slow.
There is no apparent response from the machines a lot of the time and they are not very customer friendly at all in their current operation (kinda like Irish Rail in general).
It is typical of the Irish Rail laziness that these machines were released to the public without any idea of the effect of the updated software.
I'm not sure of the appeals procedure but there has to be a way to appeal the buy laws as you are not a fare dodger. Certainly putting your case in writing to Paul Slowey would be a start. You should also consider drafting a letter to your local TD's alerting to them the fact that people are being exposed to fines through no fault of their own.
Paul Slowey
Customer Relations Manager
Northern and Eastern
Iarnród Éireann
Connolly Station
Dublin 1
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