Unfortunately there are no provisions to provide refunds save where a delay of more than an hour occurs, even then its not a legal right.
Irish Rail and all land based transport are exempt from certain aspects of consumer law
Quote:
39.—Subject to section 40, in every contract for the supply of a service where the supplier is acting in the course of a business, the following terms are implied—
( a ) that the supplier has the necessary skill to render the service,
( b ) that he will supply the service with due skill, care and diligence,
( c ) that, where materials are used, they will be sound and reasonably fit for the purpose for which they are required, and
( d ) that, where goods are supplied under the contract, they will be of merchantable quality within the meaning of section 14 (3) of the Act of 1893 (inserted by section 10 of this Act).
...
(6) Section 39 shall not apply to a contract for the carriage of passengers or goods by land, sea, air or inland waterway from one place to another within the State until such date as the Minister, after consultation with the Minister for Transport, by order provides whether in relation to such contracts generally or in relation to contracts of a class defined in the order in such manner and by reference to such matters as the Minister, after such consultation, thinks proper.
|
EU law which will be applied within the next 18 months will grant the right of refund for persistent service failure to season ticket holders
A little know procedure is to appeal to the 'appeals committee' by writing to the Northern and Eastern Office Connolly (Waterford line is in there remit) stating you are unhappy and you wish to appeal to the appeals committee. Don't hold out much hope, but since there is no strike the responsibility lies with management.