customer management
"Did they decide to open the gate and legg it onto the train?" - no, but you can bet there were a lot of anxious people all through that queue. Those at the front worrying that somehow they had not noticed that IE had moved the queue for this train (or even the entire train) to the adjacent platform and nobody had told them. Those in the middle (out of clear sight of the train) wondering if they were in the wrong queue entirely. Those at the back of the queue wondering all of the above and also whether if/when the queue eventually got moving they would be get to the ticket checker before the train was due to leave.
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