Agree, No staff member in any company should have this attitude. I have to be honest when saying this about 90% of IE staff have some serious problems in attitude and I think they should be dismissed from the job.....
The guy from the journey has I agree good points everything expect the Online booking there's no flaw in that its just there attitude.
I remember a time when I lost my ticket first time ever, I put it in one of the ticket machines at Connolly for the 18:35 Rosslare service and walking up to P5 I noticed I had nothing in my coat pocket and I went back to one very polite guy and he said its okay you passed the ticket check.... I knew the guy at Gorey train station and so I rang him standing at P5 to inform him of my situation he also said its fine if you need me to comfirm to the ticket inspector about your ticket just ring the station so I said thanks and that was that. UNTIL the ticket inspector came around at rathdrum when the train was standing at the platform he said ticket, I told him about the ticket situation and I offered to ring Gorey train station just as prove, He said you dont have a ticket, I said no and explained to him that the ticket officer at Connolly also said it was okay. I rang Gorey train station and the train ticket inspector said "did he ring you about his ticket" Gorey said "Yes I am aware of his situation I sold the ticket to him this afternoon"... After the train ticket inspector hung up he said You dont have a ticket please get off the train, I was shocked I mean who does this guy think he is anyway I existed the train with fury. About 10seconds later the ticket inspector let me back on the train in through the drivers cabin and I sat down. Arriving at Gorey this ticket A-hole came down to me and got my arm and gripped it and brought me to the Gorey officer who was on the platform. I said to the train ticket inspector will you let me go. The Gorey officer said yes is this the guy who I sold the ticket this afternoon then the train inspector saying "Sorry" and walked back to the train I said just sorry after everything you've done Oh No believe me you will hear more of this........ I wrote to Iarnrod Eireann and told them of this manner I was treated in and they wrote back "Dear Mr.Keith xxxx, I deeply apolgise for the manner that our staff member treated you in. I have followed up on your details regarding time/date and as of today the staff member you were treated by is dismissed from working with Iarnrod Eireann. Thank you for writing to us regarding the manner of this staff member, Again i deeply apolgise and I hope this will not affect your travelling on the Rosslare/Gorey rail service.
I havent seen this guy since so the company is much better without people like this....
