Quote:
Originally Posted by ThomasJ
This along with passengers not moving down to the end carriages gets to me. I arrived for a train months ago noticing that there passengers standing half way on the train unable to get on. despite the driver saying move down towards the end carriages they wouldn't. the train drove off leaving them behind and much to my shock the last two carriages were empty!
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I know it's little comfort, but, if this happens and you get to your destination more than 60 minutes later than timetabled, are you entitled to a 50% refund?