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Unread 26-07-2007, 14:59   #3
Mark Gleeson
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Join Date: Dec 2005
Location: Coach C, Seat 33
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I know all about SAP but no matter the software, rubbish in is rubbish out

Of course if the CRM actually worked it would automatically print the acknowledgement letters itself to be signed

The commerically sensitive document tells us the 89% of complaints are concerning punctuality which doesn't really match with the real world
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