Rail Users Ireland Forum - View Single Post - Yet another great example of customer service

Mark Gleeson · 23-07-2007, 16:10

Well it reads as a classic arse cover letter, passenger has got us in a corner hide hide hide. By now the two Liam's could/should know better

Note of course the lack of a plug for investment which is the classic copy and paste paragraph. Of course IE aren't investing a single euro in customer service training, well they might be but it sure isn't being experienced on the ground.

23-07-2007, 16:10	#13
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Well it reads as a classic arse cover letter, passenger has got us in a corner hide hide hide. By now the two Liam's could/should know better Note of course the lack of a plug for investment which is the classic copy and paste paragraph. Of course IE aren't investing a single euro in customer service training, well they might be but it sure isn't being experienced on the ground. Last edited by Mark Gleeson : 24-07-2007 at 10:04.