Rail Users Ireland Forum - View Single Post

MrX · 01-07-2007, 18:29

No offence, but that is a load of nonsense.

Irish Rail and CIE companies in general have a major problem with understanding the concept that they exist to serve passengers, not to run trains and busses. That kind of 'what we have to put up with' attitude just typifies the general attitude that exists within IE and CIE generally towards the travelling public.

Yes, in any business you'll get chancers trying to get something for nothing, however, it's not like Ireland has a particularly high level of fare evasion or anything like that. Look at the Luas, which operates an open door 'trust' based ticketing system. Their levels of fare evasion don't seem to be a big deal.

Irish rail on the other hand, seem fixated on constantly checking tickets over and over, often multiple times on a single journey. You, as a passenger, start to feel that you're not trusted, seen as some kind of a annoyance etc.

It also leads to passengers having to queue and generally be herded around like cattle.

IE don't have much to put up with. If they've particular security issues at particular stations, roll out security guards.

I mean, Tesco, Dunnes, Aer Lingus, Ryanair, etc all have 'a lot to put up with'. If you're dealing with the public, you'll always have issues, it's a fact of life anywhere. IE are a public service company, so that kind of moaning is just unacceptable.

01-07-2007, 18:29	#3
MrX Really Regular Poster Join Date: Dec 2005 Posts: 585	What a load of ---- No offence, but that is a load of nonsense. Irish Rail and CIE companies in general have a major problem with understanding the concept that they exist to serve passengers, not to run trains and busses. That kind of 'what we have to put up with' attitude just typifies the general attitude that exists within IE and CIE generally towards the travelling public. Yes, in any business you'll get chancers trying to get something for nothing, however, it's not like Ireland has a particularly high level of fare evasion or anything like that. Look at the Luas, which operates an open door 'trust' based ticketing system. Their levels of fare evasion don't seem to be a big deal. Irish rail on the other hand, seem fixated on constantly checking tickets over and over, often multiple times on a single journey. You, as a passenger, start to feel that you're not trusted, seen as some kind of a annoyance etc. It also leads to passengers having to queue and generally be herded around like cattle. IE don't have much to put up with. If they've particular security issues at particular stations, roll out security guards. I mean, Tesco, Dunnes, Aer Lingus, Ryanair, etc all have 'a lot to put up with'. If you're dealing with the public, you'll always have issues, it's a fact of life anywhere. IE are a public service company, so that kind of moaning is just unacceptable.