Quote:
Originally Posted by Mark Gleeson
This issue was raised with IE after a incident last year and I have noticed an improvement that said its hit and miss and I don't expect a driver to know all the weird alternative bus routes
Most of the drivers complain that HQ don't tell them what has gone wrong when things stall. I can confirm that by the absence of any info over the radio and indeed a driver pushing the call button but not getting answered
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Not with you on the bus routes thing?
Maybe it was me - my reference to bus drivers, was that if I give out about a bus driver ignoring a stop, and I get a quick response saying he's been spoken to about it; but I then see a bus ignoring a stop a week later, chances are high it's a different driver anyway - so at least I don't necessarily feel I was fobbed off .
Whereas if I complain a few times about DART drivers no making announcements, and I keep (eventually) getting told that they're being spoken to about it, and it's not making a blind bit of difference because the same thing keeps happening, then since there's a much smaller pool of DART than bus drivers, either:
- it's the same driver, keeps being spoken to, doesn't give a damn cos IE don't really care anyway
- it's numerous drivers, none of whom give a damn cos IE don't really care anyway;
- it's drivers not being given any information in the event of a delay, in which case IE are lying to me when they blame the drivers;
- nothing's actually being done, and I'm getting a form reply to fob me off.