Mark mentioned an incident last year at a public meeting with IE. The issue of dealing with complaints was discussed. If my memory serves me correctly, Steve Murphy intimated that a "call centre" was to be established to deal with information/complaints.
P11 has included this proposal in its election document (available shortly)
We will be proposing that the DOT instruct IE to establish a "call centre" to deal with complaints/information on a free phone line. Until this is done, IE will continue to be an unaccountable disaster in the customer service area.
Its also interesting to note that across the spectrum of both private and state service providers, customer service in terms of complaints is very poor with certain businesses.
IE
NTL
EIRCOM
AN POST
It appears that those not performing to a level of promise, know it and intentionally block people from gaining satisfaction/resolution in any efficient manner.
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