Just a quick update. I received an email from Joan Burton in reference to my situation. She has gotten in contact with Cal Carmichael on my behalf and his response was as non-committal and vague as Mr. Byrne's. The basic gist is this, everyone must understand Iarnoid Eireann's need for Revenue protection yadda yadda yadda. His closing statement was that in certain cases an individual must pursue their cause as far as the courts where their case and circumstances can be judged on their merits. If this is the case it would seem Mr.Byrne's position is redundant, and therefore so is he.
So essentially it would seem neither Mr.Byrne or Mr.Carmichael have any intention of reducing or quashing any fines that are issued, they leave it to go to court where it can be judged. Surely they must have procedures in place whereby they can affect the change or dismissal of a penalty issued by one of their staff, but I guess customer satisfaction is very low on their list of priorities. In this situation where the public is strangled by a state run organisation with omnipotence in their field ( rail travel) and a vampiric lust for profits, the customer will always be a very lowly priority, afterall it is a captive market.
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