[clonsilladart]

Originally Posted by Mark Gleeson

Ok mp3 version of the section here http://www.platform11.org/resources/...ting_Issue.mp3

Thanks for putting that up Mark!!! I never liked Derek Davis before I listened to that.... Fair Play to him!!

Maybe Mr. Kenny should have been pushed a bit to explain how he's going to "Resolve the Anomaly".
It should not have a negative impact on the customer (Removing the routing from the system or increasing the price for the routing).

Of course the way it should be done is to train the bloody staff, and print "via Heuston" on the ticket (i'm assuming that's not already done - I've never used one of those routings).