Rail Users Ireland Forum - View Single Post - Customers or Passengers, there is a difference

Mark Gleeson · 27-03-2007, 10:28

The 20:45 (and 19:00) are staffed by Belfast based staff. If the train suffers a delay of more than 1 hour the trolley is meant to be sent out with free tea and coffee. That may have resulted in closing the dinning car shop. Free tea and coffee was given out on the 20:45 to Belfast last night according to other reports that reached us though it would depend on where you where on the train how long it took to get to you. The train was stopped at a platform in Gormanston and the doors where unlocked.

The cause of the delays was 18:15 Pearse Drogheda which failed with a brake related fault near Laytown. The 20:00 Drogheda Pearse (which is the return of the 18:15 service) failed as well near Laytown. A spare train was used for that service to cover for the broken train, the spare was probably the railcar booked for maintenance that day.

Odds on two trains failing same place same day are astronomical. There is very little they could have done to prevent it, we have to accept mechanical devices will break and to Irish Rail's credit the primary railcar fleet is the most reliable in Europe with something in the region of 50,000 miles per 5 minute technical delay, UK and NIR struggle to get over 15,000. End result is when it goes wrong it goes badly wrong

If a enterprise service is delayed by more than 30 minutes you are entitled to 25% of the equivalent single fare back, 50% for 60 minutes and 100% for 90 minutes. If you have a annual ticket its the face value divided a number in the region of 450 * the %age and that is issued as a docket which can be exchanged for cash.

Neither NIR or IE are in any hurry to tell you about this http://www.platform11.org/passenger_...hp#their_fault

The correct term is passenger since it implies you are stuck on the train, customer implies you have some class of choice

This morning there was chaos owing to a track fault in Dublin city. If that had not been fixed the 6:50 from Belfast would have terminated in Drogheda. There is a continuing issue of incorrect announcements concerning southbound enterprise trains at Drogheda, we don't know why but it is being looked into

27-03-2007, 10:28	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	The 20:45 (and 19:00) are staffed by Belfast based staff. If the train suffers a delay of more than 1 hour the trolley is meant to be sent out with free tea and coffee. That may have resulted in closing the dinning car shop. Free tea and coffee was given out on the 20:45 to Belfast last night according to other reports that reached us though it would depend on where you where on the train how long it took to get to you. The train was stopped at a platform in Gormanston and the doors where unlocked. The cause of the delays was 18:15 Pearse Drogheda which failed with a brake related fault near Laytown. The 20:00 Drogheda Pearse (which is the return of the 18:15 service) failed as well near Laytown. A spare train was used for that service to cover for the broken train, the spare was probably the railcar booked for maintenance that day. Odds on two trains failing same place same day are astronomical. There is very little they could have done to prevent it, we have to accept mechanical devices will break and to Irish Rail's credit the primary railcar fleet is the most reliable in Europe with something in the region of 50,000 miles per 5 minute technical delay, UK and NIR struggle to get over 15,000. End result is when it goes wrong it goes badly wrong If a enterprise service is delayed by more than 30 minutes you are entitled to 25% of the equivalent single fare back, 50% for 60 minutes and 100% for 90 minutes. If you have a annual ticket its the face value divided a number in the region of 450 * the %age and that is issued as a docket which can be exchanged for cash. Neither NIR or IE are in any hurry to tell you about this http://www.platform11.org/passenger_...hp#their_fault The correct term is passenger since it implies you are stuck on the train, customer implies you have some class of choice This morning there was chaos owing to a track fault in Dublin city. If that had not been fixed the 6:50 from Belfast would have terminated in Drogheda. There is a continuing issue of incorrect announcements concerning southbound enterprise trains at Drogheda, we don't know why but it is being looked into Last edited by Mark Gleeson : 27-03-2007 at 10:34.