Quote:
Originally Posted by Rashers
I first had my name listed to join the panel for the Northern Suburban line last September (during the Ryder Cup to be precise). After no one coming back to me, I rang again in October to get the form, and duly completed it. Despite a couple of follow up emails by me, and a couple of 'we'll get back to you' replies, still nothing.
Another classic example of the joke IE refer to as Customer service. 5 full months of complete inaction. They really don't seem to care at all, and only put the posters up to give the impression they wanted to hear what their customers thought of the service they provide.
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Im disappointed you had this experience Rashers. But Im not surprised in the slightest. Ive been busy on another thread tonight trying to explain why the P11 committee have very little faith in dealing with IE. We had kind of thought the guts fell out of this proposal as we had seen nothing happening on the ground. However, don't be surprised if it is due to lack of interest. While my learning curve in this endeavour has shown me the inertia displayed by IE, Government and politicians in general, Ive also witnessed something similar with rail users themselves. The only difference is the IE and politico heads are paid to care, but the humble passenger just wants to get to and fro.