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Originally Posted by Celbridge traveller
Noticed an IE staff (female) member who was carrying a two way radio and asked her what was the status. She was particularly poor. Asked her her name - refused to give it. As I tried to read her name badge she turned at right angles to me! - unbelievable? re-run the CCTV tapes IE management and see for yourselves.
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I know who that is and she is a customer service official not train staff, since train staff don't have name badges.
You should try ringing 01 703 4499 which is the southern and western office for info.
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Originally Posted by NB1
but after a while anger kicked in again and I mused the point that we live in a country obsessed with the regulation of so many services (banks,e.s.b,fuel etc) that surely somebody somewhere must be monitoring this sad pathetic company consistently provide an inefficient half-ar*ed "service" to consumers from whom it extracts exuberantly high fares
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There is but its a total fake, IE even tried to bury the facts, have a read
http://www.platform11.org/resources/2006_MOU_intro.pdf
We have another 112 pages of stuff like that, full 2006 MOU is in the members section
http://forum.platform11.org/showthread.php?t=1824