I got on the 18:35 after the 2 announcements I went and queued for the 7pm train on platform 5 but at 20:20 were put on the train on platform 6 from there we were moved to platform 8 which left at 21:20 and arrived in Portlaoise at 22:25. The announcements were few and far between and the announcer apologising for the delayed boarding of the 7pm train kept saying for over an hour that the train would be boarding very shortly. Once the 7pm train was an hour late I went and got a pile of refund forms and handed them out to people in the queue. There was no announcement made to people about the right to a refund though there was free "everything except alcohol" from the dining car on the 4th train.
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