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Originally Posted by Mark Gleeson
Staff are consistently unhelpful and unfriendly, uniforms seem optional and name badges are rare, complaints are not acknowledged,Now think about a situation where the current stand around attitude is replaced by staff showing up on time in proper uniform and you would see a significant improvement in the running of the service for no cost
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A shocker from last night, the unions have always objected to and held up the introduction of name badges until recently, these are also to be implemented 'in the future'. Who's in charge??
Customer facing staff dictating whether their wear badges or not??
Name badges introduce some responsibility, and uniforms may help with work ethic but as mentioned on this forum before, it is up to people to ask for staff member names and make note of specific incidents and formally complain, complain, complain.