| Colm Moore |
14-05-2010 11:53 |
Their response at end of survey.
http://www.surveymonkey.com/s.aspx?s...m8uPe%2bLrk%3d
Quote:
Thank you!
We are happy to say that Veolia Transport, the operator of Luas, was recently awarded the ISO 9001: 2008 Certificate for the fourth year running internationally certifying their commitment to quality and customer satisfaction. Safety and Customer Care are priorities for Luas and every day we strive to deliver a safe, frequent and reliable tram service to you our passengers. By sharing your opinion on Luas, you are helping us to improve the service and meet your travel needs. Thank you for giving us your feedback on Luas.
FREEPHONE: 1800 300 604
EMAIL: info@luas.ie
FREEPOST:
Luas Customer Care
Freepost
Luas Depot
Red Cow
Clondalkin
Dublin 22
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My comments.
Quote:
Have an online realtime tram departure display like http://www.irishrail.ie/your_journey/results.asp - this is important at weekends and off-peak.
Security needs to be improved. Security staff can be quite passive, even uninterested in complaints. Need for phone number that passengers can phone at any time trams are in service.
Staff can be a bit invisible at times.
Some stops and other equipment need minor repairs and improvements. Some platforms drain badly, e.g Abbey Street westbound.
Some ticket machines can be slow / unresponsive.
The platform information displays need to be readable from anywhere on the platform.
The website is middling. The Travel Updates page should have every notice that affects operations - notices are often hidden on the News page instead, e.g. the ongoing Belgard platform closure.
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